FAQ
Check out our FAQs below as we may already have answered your query,
but if not do send us a message. And if you have a press enquiries,
random question or something you’re curious about, get in touch, we love to hear from you!
How do I find my chart?
To find out your chart just enter your birth date, time and place here
Why do I get an error message when I try to get my chart?
– If you get an error message when you tried to get your chart on our website – please make sure you select your place of birth from the drop down list that appears after you type in the first few letters. If you type the place in full it will return an error.
I can’t see the town/city where I was born to enter into my chart information?
In Human Design the birth place is only used to obtain the correct time zone. If your city does not appear in our database, please select the nearest larger city.
Pause or cancel App Subscription
If you would like to pause or cancel your subscription, that’s easy to do via your phone settings – click on the Android or Apple links below for simple instructions
How do I know if my spleen is defined or undefined?
If your spleen is colored in it is defined, if it is white it is undefined.
Why doesn’t my App login work on the website?
You need separate logins for the website and the app, they’re not connected and have different information and formats.
Which course is right for me?
Check out this Video to find out which course is right for you
Do your videos have Closed Captions?
Yes all the videos have Closed Captions in English – just click on the ‘CC’ symbol on the video to switch on or off
Does Jenna teach how she reads charts?
We have courses on how to learn to read charts Level 1 & 2 and an Advanced Level 3 course
How do I find out the time I was born?
To find your time of birth, in most cases it’s on your birth certificate (or your mom may know). If not, you can speak to relatives and check with the hospital where you were born, or you can find very good astrologers who specialise in chart rectification (the science of figuring out your exact time). Jenna likes Bracha Goldsmith, but there are others too!